Shipping policy
Shipping
Orders ship within 2-3 business days depending on the day the order was placed. We ship our orders Monday through Wednesday to ensure that you receive your order within the 2-3 days time frame hence avoiding the weekend for potential delays which will impact the quality of the products you've ordered.
Missed Deliveries
Once an item has left our warehouse, customers are encouraged to stay up to date with the delivery schedule. Deliveries that are unsuccessful will be taken to the closest USPS location for pickup. It is the responsibility of the customer to retrieve the package at the designated pickup location. TCB is not responsible for packages not retrieved.
Damaged in Transit
For any packages damaged in transit, please get in touch with us as soon as possible at support@theconsciousbar.co. Please take pictures of item damage and include in email along with expiry date (located on the side of individual bars). We will open a trace with the courier immediately. If the bars cannot be consumed, we will process a replacement once the trace is complete.
Lost in Transit
For any packages lost in transit, please get in touch with us as soon as possible at support@theconsciousbar.co. We will open a trace with the courier immediately. We will process a replacement as soon as the courier has completed their trace and deemed the package lost.
